Frequently Asked Questions
Here are Frequently Asked Question and Glossary of terms used related to Heating, Ventilation, Air Condoning systems.
The answer is “Yes.” Here are some simple procedures you can perform before opting for the expense of a service call: Check disconnect switches (indoor and outdoor if you have a split system). Make sure that circuit breakers are ON and that fuses have not blown. Check for sufficient airflow. Make sure air filters are clean and that supply-air and return-air grilles are open and unobstructed. Check the settings on your thermostat. If you want cooling, make sure the temperature control selector is set below room temperature and the SYSTEM switch is on the COOL or AUTO position. If you want heat, make sure the temperature control selector is set above room temperature and the SYSTEM switch is at HEAT or AUTO. The FAN switch should be set at AUTO.
Yes, check out our service troubleshooting section for some help on what you can check to possibly avoid the expense of a service call.
Yes. The extended warranties offered do not cover maintenance or damage due to external causes.
No! Along with extended warranties designed for new systems, Coolax USA offers extended warranties for existing systems one year and older.
If your air conditioning drain line has a tee installed, remove the cap and pour one gallon of hot water down the drain slowly so water will not back up into the overflow shut off. Following the hot water, a cup of vinegar may be added to inhibit future buildup in the drain line.
Extended warranty protection is a one-time charge for the life of the coverage, paid for at time of service. There are no hidden costs.
Yes, this is typically associated with the defrost cycle on a heat pump and is part of the normal operation. It may also occur on certain model units when heat is running and the temperatures are slightly warmer inside and outside.
No, turning the temperature down further will not make it cool any better and may only compound the problem. If your air conditioner does not seem to be cooling, there may be a problem with its operation and a professional should be called to check the system.
Not typically–on a cold night a heat pump’s outdoor coil will freeze and it must be defrosted to maintain the unit’s heating efficiency. During this process the system will shift modes and may make some loud “whooshing” noises.
Three main factors to consider are:
• Life expectancy of current system
• Operating cost
• Looking at the big picture
When you’re frustrated by an equipment breakdown, it can be tempting to find the least expensive “quick fix” to get on with your life in relative comfort. That “quick fix” may be the least expensive option now, but it may not give you the most value–or cost you the least–in the long run.
Paying for repairs on an old or inefficient system often simply prolongs the inevitable. It’s almost like putting a bandage on a serious injury. An older system that breaks down once is likely to break down again… and again. That means more emergency service calls or, worse yet, the risk of damage to your home or to other components of your heating and cooling system.
Operating Cost
There’s also an ongoing cost factor to consider. Restoring your old system will only bring it back to its current level of energy efficiency. After you’ve recovered from the repair bills and the frustration of system breakdowns, you still won’t save on your energy bills.
Even six-year -old heat pumps and air conditioners are considered grossly inefficient by today’s energy efficiency standards, as are most furnaces built before 1980. With new high-efficiency equipment, you could save up to 60% on your energy bills. That’s why installing a new heating and cooling system can actually pay for itself in energy savings within a relatively short time.
Looking at the Big Picture
When one component of your system breaks down unexpectedly, it’s easy to just focus on repairing or replacing that component. However, each part of your system works with the others to boost efficiency and reliability, so it helps to keep the big picture in mind.
Replacing your old furnace with a new higher-efficiency model but leaving your old mechanical thermostat in place, for example, won’t allow you to enjoy all the efficiency advantages the furnace has to offer. Likewise, if you install a new furnace but don’t get a humidifier, the air may seem cooler, forcing you to operate your new system at a higher temperature to be comfortable. Plus, you can often save on installation costs if you have several components of your system (for example, a furnace and air conditioner) replaced at the same time.
Inspect and change your filter as needed and flush out the drain system on a monthly basis.
Plans cover labor and parts for products that fall under normal wear. They do not cover normal maintenance.
It is best to set the temperature to a setting that is comfortable for your individual preferences. Typically, most people are comfortable between 76-78° for cooling and 68-70° for heating.
Parts and labor costs continue to go up. One service call to replace a minor part can easily cost $100.00 or more.
Glossary
AIR CHANGES PER HOUR
The hourly ventilation rate divided by the volume of a space. For perfectly mixed air or laminar flow spaces, this is equal to the number of times per hour that the volume the space is exchanged by mechanical and natural ventilation. Also called air change rate or air exchange rate. Abbreviated ACH or ac/hr.
AIR CONDITIONER
An appliance, system, or mechanism designed to dehumidify and extract heat from an area. Usually this term is reserved for smaller self-contained units such as a residential system.
AIR HANDLING UNIT
A central unit consisting of a blower, heating and cooling elements, filter racks or chamber, dampers, humidifier, and other central equipment in direct contact with the airflow. This does not include the ductwork through the building. Abbreviated AH or AHU.
BRITISH THERMAL UNIT (BTU)
Any of several units of energy (heat) in the HVAC industry, each slightly more than 1 kJ. One BTU is the energy required to raise one pound of water one degree Fahrenheit, but the many different types of BTU are based on different interpretations of this “definition”. In the United States the power of HVAC systems (the rate of cooling and dehumidifying or heating) is sometimes expressed in BTU/hour instead of watts. Abbreviated BTU or Btu.
CHILLER
A device that removes heat from a liquid via a vapor-compression or absorption refrigeration cycle. This cooled liquid flows through pipes in a building and passes through coils in air handlers, fan-coil units, or other systems, cooling and usually dehumidifying the air in the building. Chillers are of two types; air-cooled or water-cooled. Air-cooled chillers are usually outside and consist of condenser coils cooled by fan-driven air. Water-cooled chillers are usually inside a building, and heat from these chillers is carried by recirculating water to a heat sink such as an outdoor cooling tower.
COIL
Equipment that performs heat transfer to air when mounted inside an air handling unit or ductwork. It is heated or cooled by electrical means or by circulating liquid or steam within it.
CONDENSER
A component in the basic refrigeration cycle that ejects or removes heat from the system. The condenser is the hot side of an air conditioner or heat pump. Condensers are heat exchangers, and can transfer heat to air or to an intermediate fluid (such as water or an aqueous solution of ethylene glycol) to carry heat to a distant sink, such as ground (earth sink), a body of water, or air (as with cooling towers).
CONSTANT AIR VOLUME
A system designed to provide a constant air flow. This term is applied to HVAC systems that have variable supply-air temperature but constant air flow rates. Most residential forced-air systems are small CAV systems with on/off control. Abbreviated CAV.
CONTROLLER
A device that controls the operation of part or all of a system. It may simply turn a device on and off, or it may more subtly modulate the set point of components. Most controllers are automatic but have user input such as temperature set points, e.g. thermostat. Controls may be analog or digital.
DAMPER
A plate or gate placed in a duct to control air flow by increasing friction in the duct.
DELTA T (ΔT)
A reference to a temperature difference. It is used to describe the difference in temperature of a heating or cooling medium as it enters and as it leaves a system.
DUCT
Specialized housing for the air flow.
ECONOMIZER
An HVAC component that uses outside air, under suitable climate conditions, to reduce required mechanical cooling. When the outside air’s enthalpy is less than the required supply air during a call for cooling, an economizer allows a building’s mechanical ventilation system to use up to the maximum amount of outside air.
ENTHALPY
For a given sample of air, a measure of the total heat content (the sum of the heat energy of the dry air and heat energy of the water vapor within it). It is typically used to determine the amount of fresh outside air that can be added to recirculated air for the lowest cooling cost.
EVAPORATOR
A component in the basic refrigeration cycle that absorbs or adds heat to the system. Evaporators can be used to absorb heat from air or from a liquid. The evaporator is the cold side of an air conditioner or heat pump.
FAN COIL UNIT
A small terminal unit that is often composed of only a blower and a heating and/or cooling coil, as is often used in hotels, condominiums, or apartments. Abbreviated FCU.
FLOW
A transfer of fluid volume per unit time.
FRESH AIR INTAKE
An opening through which outside air is drawn into the building. This may be to replace air in the building that has been exhausted by the ventilation system, or to provide fresh air for combustion of fuel. Abbreviated FAI.
FURNACE
A component of an HVAC system that adds heat to air or an intermediate fluid by burning fuel (natural gas, oil, propane, butane, or other flammable substances) in a heat exchanger.
GRILLE
A facing across a duct opening, often rectangular in shape, containing multiple parallel slots through which air may be delivered or withdrawn from a ventilated space. The grille directs the air flow in a particular direction and prevents the passage of large items.
HEAT GAIN – HEAT LOAD – HEAT LOSS
Terms for the amount of cooling (heat gain) or heating (heat loss) needed to maintain desired temperatures and humidifies in controlled air. Regardless of how well-insulated and sealed a building is, buildings gain heat from sunlight, conduction through the walls, and internal heat sources such as people and electrical equipment. Buildings lose heat through conduction during cold weather.
Engineers use heat load calculations to determine the HVAC needs of the space being cooled or heated.
HVAC
(heating, ventilation, and air conditioning) is a major sub discipline of mechanical engineering. The goal of HVAC design is to balance indoor environmental comfort with other factors such as installation cost, ease of maintenance, and energy efficiency. The discipline of HVAC includes a large number of specialized terms and acronyms, many of which are summarized in this glossary.
LOUVER
1. Components made of multiple smaller blades, sometimes adjustable, placed in ducts or duct entries to control the volume of air flow. When used inside of ducts, their function is similar to that of a damper, but they can be manufactured to fit larger openings than a single-piece damper.
2. Blades in a rectangular frame placed in doors or walls to permit the movement of air.
MAKEUP AIR UNIT
An air handler that conditions 100% outside air. Typically used in industrial or commercial settings, or in “once-through” (blower sections that only blow air one-way into the building), “low flow” (air handling systems that blow air at a low flow rate), or “primary-secondary” (air handling systems that have an air handler or rooftop unit connected to an add-on makeup unit or hood) commercial HVAC systems. Abbreviated MAU.
MINIMUM OUTSIDE AIR
The lowest amount of fresh air flow that can be allowed into a recirculating system. This limit is sent to ensure that the interior air remains safe and comfortable to breathe.
OUTSIDE AIR DAMPER
An automatic louver or damper that controls the fresh air flow into an air handler and modulates to the most energy efficient setting.
OUTSIDE AIR TEMPERATURE
A measure of the air temperature outside a building. The temperature and humidity of air inside and outside the building are used in enthalpy calculations to determine when outside air can be used for free heating or cooling. Abbreviated OAT.
PACKAGED TERMINAL AIR CONDITIONER
An air conditioner and heater combined into a single, electrically powered unit, typically installed through a wall and often found in hotels. Abbreviated PTAC.
PACKAGED UNIT
An air-handling unit, defined as either “recirculating” or “once-through” design, made specifically for outdoor installation. They most often include, internally, their own heating and cooling devices. Very common in some regions, particularly in single-story commercial buildings. Also called a rooftop unit (RTU)
PLENUM SPACE
An enclosed space inside a building or other structure, used for airflow. Often refers to the space between a dropped ceiling and the structural ceiling, or a raised floor and the hard floor. Distinct from ductwork as a plenum is part of the structure itself. Cable and piping within a plenum must be properly rated for its fire and smoke indices.
PSYCHOMETRIC
The study of the behavior of air-water vapor mixtures. Water vapor plays an important role in energy transfer and human comfort in HVAC design.
RADIANT CEILING PANELS
Usually metal panels suspended under the ceiling, insulated from the building structure. The primary cooling/heating agent temperature is close to the room’s temperature.
RADIANT FLOOR
A type of radiant heating system where the building floor contains channels or tubes through which hot fluids such as air or water are circulated. The whole floor is evenly heated. Thus, the room is heated from the bottom up. Radiant floor heating eliminates the draft and dust problems associated with forced air heating systems.
RADIATION
The transfer of heat directly from one surface to another (without heating the intermediate air acting as a transfer mechanism).
SMOKE DAMPER
A damper or adjustable louver designed to augment the ventilation of a space during a fire.
SUPERHEAT
A number of degrees a vapor is above its boiling point at a specific pressure.
SUB COOLING
The condition where liquid refrigerant is colder than the minimum temperature required to keep it from boiling which would change it from a liquid to a gas phase. Sub cooling is the difference between its saturation temperature and the actual liquid refrigerant temperature.
SYSTEM
General term used to refer to the set or a subset of components that perform a specific HVAC function within a building.
TERMINAL UNIT
A small component that contains a heating coil, cooling coil, automatic damper, or some combination of the three. Used to control the temperature of a single room. Abbreviated TU.
THERMAL ZONE
An individual space or group of neighboring indoor spaces that the HVAC designer expects will have similar thermal loads. Building codes may require zoning to save energy in commercial buildings. Zones are defined in the building to reduce the number of HVAC subsystems, and thus initial cost. For example, for perimeter offices, rather than one zone for each office, all offices facing west can be combined into one zone. Small residences typically have only one conditioned thermal zone, plus unconditioned spaces such as garages, attics, and crawlspaces, and basements.
UNDERFLOOR AIR DISTRIBUTION
A method for providing ventilation and space conditioning by using the air plenum below a raised floor to distribute conditioned air through diffusers directly to the occupied zone. Abbreviated UFAD.
VARIABLE AIR VOLUME
An HVAC system that has a stable supply-air temperature, and varies the air flow rate to meet the temperature requirements. Compared to constant air volume systems, these systems conserve energy through lower fan speeds during times of lower temperature control demand. Most new commercial buildings have VAV systems. VAVs may be bypass type or pressure dependent. Pressure dependent type VAVs save energy while both types help in maintaining temperature of the zone that it feeds. Abbreviated VAV.
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