Terms & Conditions
Welcome to Coolax USA, your trusted provider of professional HVAC services. By accessing or using our website, requesting services, or engaging with any of our online platforms, you agree to be bound by these Terms & Conditions.
Acceptance of Terms
By using Coolax USA’s website or services (collectively, the “Service”), you accept and agree to comply with these Terms & Conditions (“Terms”). If you do not agree, please do not use our Service. Coolax USA may update these Terms at any time to reflect changes in business practices, legal requirements, or features. Continued use after changes implies acceptance of the updated Terms
Description of Services
Coolax USA provides residential and commercial HVAC services, including but not limited to system installations, repairs, retrofits, maintenance, inspections, consultations, and smart HVAC integrations. Detailed descriptions of services are available on our website: www.coolaxusa.com
Eligibility
You must be at least 18 years old (or the legal age in your jurisdiction) to use our services. By engaging with us, you confirm that you have the legal authority to enter into a binding contract.
Service Appointments & Accounts
Scheduling: Customers may schedule appointments via our website, phone, or in-person.
Account Creation (if applicable): If you create an account for service history or billing, you agree to provide accurate and current information and keep your login credentials confidential.
Cancellations: Cancellations must be made at least 24 hours before the scheduled service time. Late cancellations or no-shows may incur a fee.
Customer Responsibilities
You agree to:
- Provide safe, lawful access to your property during scheduled appointments.
- Ensure pets are secured and areas requiring service are accessible.
- Make full payment upon completion unless otherwise agreed in writing.
Payments & Pricing
- All pricing is provided upfront and agreed upon before service starts.
- We accept major credit/debit cards, checks, and electronic payments.
- Any unpaid balance may incur late fees or be referred to a collections agency.
Refund Policy:
Service fees are generally non-refundable once service has been rendered. However, if you are dissatisfied, please contact us, and we will evaluate your concerns in good faith. Equipment warranties and workmanship guarantees are available and outlined per job.
Warranties & Guarantees
Coolax USA offers workmanship guarantees and honors all applicable manufacturer warranties on new HVAC equipment. Warranty coverage details will be outlined in your service agreement or invoice.
Intellectual Property
All content on our website—including text, images, graphics, logos, and software—is the property of Coolax USA or its licensors. You may not copy, use, or distribute this content without written permission.
Prohibited Use
You agree not to:
- Use the site or Service for unlawful purposes.
- Interfere with our operations, systems, or data.
- Upload malware or engage in activities that disrupt service delivery.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website or services, you consent to our data practices.
Limitation of Liability
Coolax USA is not liable for:
- Indirect, incidental, or consequential damages arising from your use of the site or services.
- Delays or failures caused by events beyond our control (e.g., severe weather, equipment shortages).
All services are provided “as is,” and no guarantee is made beyond what is stated in writing.
Indemnification
You agree to indemnify and hold harmless Coolax USA, its employees, officers, contractors, and affiliates against claims, damages, or liabilities arising from your misuse of our services or breach of these Terms.
Modifications
We may update these Terms at any time. Changes become effective once posted on our website. Your continued use of the Service after changes constitutes your acceptance.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions.
Dispute Resolution
All disputes shall be resolved in the courts located in Seminole County, Florida, and both parties consent to jurisdiction in those courts.
Contact Information
For questions, support, or legal concerns, contact us:
Call us at (407) 900-9790 or email us at info@coolaxusa.com
Coolax USA — Local Experts. Honest Answers. Always Here to Help.